Plans and billing
Manage repository plans, payments, billing details, and invoices.
Plans and billing
Prismic billing works on a per repository basis, not per account. Your account will always be free, and you pay only for the individual repositories you upgrade. Repository owners and administrators can change billing and payment details as well as view subscriptions and invoice informations.
Plans and pricing
Each repository can be on a different plan. Plans vary by team size, features, and API/CDN usage. To compare plans:
- Go to Settings → Plans & Billing.
- Review plan options and pricing.
- Pick the plan best suited to your project by clicking on update plan.
You can switch between monthly and yearly billing at any time.
Annual billing includes a discount. See the pricing page for full details.
Choose or change your subscription
Upgrade
- Go to Settings → Plans & Billing.
- Click Upgrade plan.
- Choose a tier and billing cycle.
Upgrades take effect immediately. If your usage exceeds your current plan’s limits, your subscription will be adjusted to a plan that supports your usage. This ensures service continuity and accurate billing.
Downgrade
- Go to Settings → Plans & Billing.
- Click Change plan.
- Select a lower plan or Free.
- Review the limits for the selected plan and confirm.
Changing your plan does not remove charges for usage already incurred.
If your usage exceeds the limits of your selected plan, your subscription will remain on, or be moved to, a plan that supports that usage.
Unless you pick otherwise, any changes in plans such as upgrades or downgrades will keep your current billing cycle’s type (monthly-to-monthly or yearly-to-yearly).
Payment methods
All plans can be paid by credit card. Annual Platinum+ and Enterprise plans can also be settled by bank transfer on request.
To manage payment details:
- Go to Settings → Plans & Billing → Payment (bottom of the page).
- Click Manage to open the Stripe-hosted payment portal:
- Add or update a card.
- Change billing information (name, address, tax ID, etc.).
- Switch payment methods.
- View past invoices.
Invoices
Invoices are available in the Payment section of Plans & Billing.
Each invoice shows:
- Plan and billing period.
- Any API or CDN overages (billed per call/GB).
- Tax information.
Keeping billing up to date
Prismic will continue servicing your project as long as your payment method is valid and your plan is active. If your payment method needs updating:
- Go to Plans & Billing → Payment.
- Click Manage billing to update card details.
- Save changes.
If your payment isn’t processed or fails for any reason, the system will retry automatically up to three times.
Refunds
Annual plan renewals can be refunded if requested within 30 days of the renewal date.
Monthly plans are not eligible for refunds.
To request a refund:
- Downgrade the repository to the Free plan.
- Contact support with your repository name and billing information.
Refund processing can take several weeks.