You can upgrade or downgrade your plan at any time. Any changes made to your plan will be reflected at your next renewal cycle. Your renewal date is determined by the first time that you signed up for a paid plan and by the length of plan that you selected.

Our Basic Support level provides users with access to our Community Forum where they can ask questions directly to our Education Team.

Priority Support, which is included in all Platinum Plans, means that your queries will be flagged for our Education Team and placed at the top of their workflow.

Premium Support, which is available through our Enterprise Premium Plan, comes with time guarantees for critical issues and outages, along with escalation plans and a direct line and email address with which you can reach us.

Read more about our support model.

If you’re on a Free plan and go beyond the 100GB of CDN bandwidth per month, you will have to upgrade to a paid plan. Your access to the Page Builder and API will be disrupted if you do not upgrade during a reasonable period of time.

Our paid plans come with higher CDN soft limits, meaning that you will be billed for your overage without any disruption to your service. You can find out more about the plan limits and the overage billing rateshere.

Your credit card details won't be cleared when transferring the ownership of your repository, if you're willing to remove your credit card details before transferring the ownership, please contact the billing support via chat.