Question 1

What is a repository? And how many can I have?

Accepted Answer

A repository is an independent working space with its own set of content, users, endpoint, and subscription. You can have as many repositories as you want and your repositories can be on different plans.

Question 2

What if I want to upgrade or downgrade the plan of my repository?

Accepted Answer

You can upgrade or downgrade your plan at any time. Any changes made to your plan will be reflected at your next renewal cycle. Your renewal date is determined by the first time that you signed up for a paid plan and by the length of plan that you selected.

Question 3

What are the different support levels?

Accepted Answer

Our Basic Support level provides users with access to our Community Forum where they can ask questions directly to our Education Team. Priority Support, which is included in all Enterprise Plans, means that your queries will be flagged for our Education Team and placed at the top of their workflow. Premium Support, which is available through our Enterprise Premium Plan, comes with time guarantees for critical issues and outages, along with escalation plans and a direct line and email address with which you can reach us. Read more about our support model.

Question 4

What happens if I consume more CDN bandwidth than what's included in my plan?

Accepted Answer

If you go over the CDN bandwidth allowance for your paid plan you hit a soft limit, which means you will be billed for the overage until you reach a hard limit, after that you need to upgrade to a higher plan. If you are on the free plan and you go over your allowance, you have to upgrade to paid plan.

Question 5

If I want to transfer a repository to a new owner, will my card details be cleared on transfer?

Accepted Answer

Your credit card details won't be cleared when transferring the ownership of your repository, if you're willing to remove your credit card details before transferring the ownership, please contact the billing support via chat.

MonthlyAnnually	Individuals and teams	Organizations
PlansPrice per month and per repository, paid annually	$0Free Get started	$10Starter Get started	$25Small Get started	$150Medium Get started	$675Platinum Get started	CustomEnterprise
Unlimited essentials
Unlimited documents	Included	Included	Included	Included	Included	Included
Unlimited slices	Included	Included	Included	Included	Included	Included
Unlimited types	Included	Included	Included	Included	Included	Included
Unlimited assets	Included	Included	Included	Included	Included	Included
Content delivery
API calls/month	4 million	4 million	4 million	5 million	10 million (paid overages allowed up to 20 million)	Custom
Built-in CDN	Included	Included	Included	Included	Included	Included
CDN bandwidth/month	100 GB (no overages)	100 GB (paid overages allowed up to 500 GB)	100 GB (paid overages allowed up to 500 GB)	500 GB (paid overages allowed up to 1 TB)	1 TB (paid overages allowed up to 5 TB)	Custom
Bandwidth consumption		$0.20/GB	$0.20/GB	$0.20/GB	$0.17/GB	Custom
Image processing and optimization	Included	Included	Included	Included	Included	Included
Users and user roles
Users	1	3	7	25	Unlimited	Unlimited
User roles				Included	Included	Included
Custom roles						Custom
Localization
Locales	2	3	4	5	8	Custom
Localization workflow	Included	Included	Included	Included	Included	Included
Publishing experience
Visual Page Builder	Included	Included	Included	Included	Included	Included
Live editing	Included	Included	Included	Included	Included	Included
Previews	Included	Included	Included	Included	Included	Included
Shareable previews	Included	Included	Included	Included	Included	Included
Scheduling	Included	Included	Included	Included	Included	Included
Releases	Included	Included	Included	Included	Included	Included
In-website edit button	Included	Included	Included	Included	Included	Included
Full revision history	Included	Included	Included	Included	Included	Included
AI featuresbeta	Upon request	Upon request	Upon request	Upon request	Upon request	Upon request
Spaces	Included	Included	Included	Included	Included	Included
Developer experience
Slice Machine	Included	Included	Included	Included	Included	Included
Development environment					$3000/year	2 + custom
APIs and integrations
Migration API	Included	Included	Included	Included	Included	Included
Document API	Included	Included	Included	Included	Included	Included
GraphQL	Included	Included	Included	Included	Included	Included
Webhooks	Included	Included	Included	Included	Included	Included
Integration	Included	Included	Included	Included	Included	Included
SKUs	$1/100 SKUs	$1/100 SKUs	$1/100 SKUs	$1/100 SKUs (paid overage up to 500)	$1/100 SKUs (paid overage up to 500 for monthly and 10,000 for yearly invoiced plan)	Custom
Security and compliance
SLA						Included
Backups						Included
Restoring capabilities						Included
SSO						Included
InfoSec and legal review						Included
Support and services
Support level	Basic	Basic	Basic	Basic	Basic	Priority/Premium
Customer Success Manager and Solution Engineer						Included
Custom training sessions						Included
Billing
Pay by card	Included	Included	Included	Included	Included
Pay by invoice					Included	Included

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Have questions? We have answers.

What is a repository? And how many can I have?

What if I want to upgrade or downgrade the plan of my repository?

What are the different support levels?

What happens if I consume more CDN bandwidth than what's included in my plan?

If I want to transfer a repository to a new owner, will my card details be cleared on transfer?

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