Back to glossary

What is a Digital Factory?

Learn everything you need to know about digital factories here!

Table of Contents & All Terms

A Digital Factory is not a dismal brick building on a deserted highway. It’s not a noisy, machine-driven echo chamber with union workers on 24/7 shifts. And it’s not virtual.

A digital factory is real, comprised of a group of extremely productive and motivated experts who are on the same digital page as their management.

These multi-talented experts—designers, marketers, engineers, and project managers—function as a team, much like an in-house consulting agency. They work with their organization’s executives and business teams while taking full charge of and delivering digital assets like content, web pages, and mobile apps. Like any factory, a digital factory functions as a single unit, developing any idea or product from start to finish. This effort ensures that an organization's digital software and channels are fully branded. They also produce competitive features and a great user experience.

Who’s in the factory (for content, web, and mobile development)

  • Product Manager
  • UI/UX Designers
  • Developers (front and back end)
  • Marketers
  • Content writers
  • Specialists, like SEO experts, DevOps, graphic designers, user testers, and others, depending on the needs of the project. Organizations structure their factories so that it is easy for specialists to integrate temporarily and immediately perform at their best.

The inner workings of a digital factory

A digital factory lives within an organization; it's rarely an external agency. They may have only one factory that services the whole organization. Or they may create many factories for different projects.

A factory's members use many types of collaborative software. For example, they use Figma for designers, GitHub for developers, CMS platforms for content, and Slack for communications. They also use project management tools. Some apps also help by providing business data (e.g., CRMs, ERPs) and insights (analytics). In general, they use any best-in-class app that helps them work together quickly and efficiently.

The apps a factory uses are often SaaS apps and APIs—apps and APIS that integrate into a composable architecture, letting them serve all requests. SaaS prevents limiting them to one way of thinking or building a product.

The factory runs in agile mode and, thus, is supple and can more easily experiment and test out innovative ideas. The policy is to prototype, deliver MVPs, go to production fast, and iterate quickly.

Data is a necessary ingredient of any factory. It helps define goals, design software, and build a final product. Additionally, data enables the factory to respond to immediate needs and trends and iterate on software updates. Capturing analytics helps meet customer needs, automate processes, and build AI applications. Qualitative documents and integrated business data can help the factory produce LLM-based customer service tools, like chatbots and other personalized services.

The members often rely on methodologies like a design system and data governance. They may use a digital experience platform (DXP) to facilitate collaboration, productivity, efficiency, and quality.

How does a digital factory work? A real-life example. Content Marketing.

Content is essential to reach a target audience and build brand awareness. A content digital factory assists you in producing high-quality content by putting business and industry insiders in contact with authors, engineers, and designers.

The factory may produce blogs, web pages, and social media campaigns. Its mission may be to attract and engage customers and prospects, generating leads. Their measures of success may be conversion and retention.

A project may use an agile method involving one-week sprints to produce and publish three articles and one landing page per week on multiple channels.

Here is a short-list of a factory’s content-producing phases and elements.

  • Preparation. Researching topics and SEO keywords. Defining business and marketing needs and strategies. This phase uses data insights such as customer opinions, system feedback, or user testing.
  • Planning. Choosing the pieces of content on the topics identified, aligning to the editorial line set up by the executives.
  • Writing and editing. The process could be as follows: from outline to draft to review by business stakeholders and marketers to final edits.
  • Publish. Iterate. Reuse. Using a modern-day API-first CMS, all content can be delivered and reworked easily to multiple channels with no engineer involvement.
  • Social media management.
  • Retrospectives to improve the process.
  • Iterate.
  • Analytics, user feedback, and KPIs to measure success.


Setting up a Content Factory is not an easy task: you need the resources, quality, and a good rhythm of delivery.

The nature, mandate, and productivity of a factory make it fast-paced. It can, therefore, tire its members. Its short-term and longer objectives often merge. Or different projects overlap in cycles. There’s little time for its members to breathe.

Likewise, its own success is its downfall. For example, the volume of projects and content grows with each campaign.

Capturing great analytics and supporting data from within an organization leads to vast amounts of data that need time and resources to manage and analyze.

Progress also leads to innovation and higher expectations, so factory experts need to improve their skills. This requires continuous learning while keeping up with their fast-paced, agile cycles.


Digital factories facilitate—indeed, require—collaboration and teamwork. With the aid of best-in-class software and project management processes, and insights from data, a factory’s specialists can produce high-quality content and products.

Digital factory-driven businesses can expect to see greater brand awareness, innovation, and returns on investment, and a more agile, responsive approach to their current and future clients’ needs.